Returns & Refunds policy

At Casel, our goal is to provide a seamless, reliable, and enjoyable shopping experience for every customer. We take great pride in offering high-quality mobile cases and accessories while ensuring excellent customer support throughout your journey with us.

Our team carefully reviews all product images, descriptions, and specifications to ensure accuracy and transparency. We kindly request that you review product details before placing your order. By shopping with Casel, you agree to our terms and policies, and we look forward to serving you.

WE OFFER A 3-DAY RETURN, EXCHANGE, OR REPLACEMENT POLICY ON ELIGIBLE PRODUCTS!

Please request a return, exchange, or replacement within 3 days of receiving your order. For assistance, contact us at support@casel.in.

Cancellation Policy

• Order cancellation requests must be made within 24 hours of placing the order.

• Orders already shipped or in transit cannot be cancelled.
  
  

Return & Exchange Policy

• The product must be returned in its original condition, packaging, and with the original invoice/bill.

• Reverse pickup will typically be arranged within 1–2 business days.

• Please ensure the pickup is completed when scheduled. If a pickup is cancelled from your end, you may be required to ship the product back to us or pay applicable charges for re-arranging the pickup.

• Only hand over the product(s) for which the return or exchange request has been approved. Any additional items will be returned to you.
  
  

Refund Policy

• Refunds are processed within 48–72 hours after the returned product successfully passes our quality inspection.

• Refunds are issued only via bank transfer.

• For Cash on Delivery (COD) orders, applicable COD charges may be deducted from the refund amount.
  
  

Exchange & Replacement Process

• Email your order details along with clear images of the received product and invoice/bill.

• Once the product is picked up and inspected, the replacement will be shipped within 3–5 working days.
  
  

Important Notes

• Products purchased during promotional offers, clearance sales, or special discount campaigns may not be eligible for exchange, replacement, or return.

• Products purchased using store credits, or products received as replacements, are not eligible for further exchange or replacement.

• If an incorrect product or model is ordered by the customer, the customer will be responsible for shipping charges or a ₹99 shipping fee for the correct replacement order.

• Customer support is available between 10:00 AM and 5:00 PM.

• We strongly recommend recording an unboxing video upon delivery. This helps us resolve any issues related to damage, defects, or missing items quickly.

• While we carefully pack every order, products may occasionally be damaged during transit. In such cases, we will arrange a replacement as quickly as possible after verification.

  
  

No Refund Eligibility Under the Following Conditions

• Incorrect product or model ordered by the customer.

• Products purchased under Buy 1 Get 1 offers, clearance sales, or special promotional discounts.

• Damage, defective, or missing item claims where a replacement has already been offered.

• Cancellation requests made after delivery.

• Claims that the product does not exactly match advertising images due to minor differences in photography, lighting, or display settings.

• Products priced at ₹599 or below may not be eligible for return, exchange, or replacement.
  
  

For any questions or assistance, please contact us at support@casel.in. We appreciate your trust in Casel and are committed to providing the best products and customer service possible.